Help Center
How can we help you?
Explore our help center, find answers to your questions, select a service support plan or get in touch with us. We are here to help.
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For your support plan
9.95 € /DS /year
- All Industries
- Yes Email
- No Phone
- No Video Chat
- 3 Incident Cases
- No Live private channel
- No Remote access
- Yes Software Updates
- 8x5 Mon-Fri
- No SLA
29.95 € /DS /year
- All Industries
- Yes Email
- Yes Phone
- No Video Chat
- 10 Incident Cases
- No Live private channel
- Yes Remote access
- Yes Software Updates
- 8x5 Mon-Fri
- 24h SLA
49.95 € /DS /year
- All Industries
- Yes Email
- Yes Phone
- Yes Video Chat
- 100 Incident Cases
- Yes Live private channel
- Yes Remote access
- Yes Software Updates
- 24x7 All year
- 6h SLA
DS – The term Data Source (“DS”, “ds”, “data-source”) means any system (virtual or bare-metal), web application, enterprise service, a data logger or sensor connected to a public or private network with a valid IPv4 or IPv6 address, and bound to a single Kronometrix data subscription. For example: 3 virtual machines are considered 3 data-sources, no matter how many devices and components they have.
Device – The term data-source device (“DEVICE”, “Device”, “device”), is a component which belongs to a data-source, and does not relate or has any relation or association with any IPv4 or IPv6 address. Examples: one or many virtual CPUs or a disk from a database server are considered devices inside Kronometrix. A Kronometrix device can be called in other systems, sensor, probe, component.
Remote Access – Keep track of your Kronometrix Data Recording, IoT Gateway and Data Fabric installations. Our team can connect to your environment(s) to check and maintain all Kronometrix products. All installations can be automatically monitored for availability and performance, if required.
How can we help you?
Getting started
Find out how to get started using Kronometrix data fabric: software media, deployment options, system technical requirements, how to start the installation process.
Installation Support
A simple and concise how to install Kronometrix data fabric on your environment: physical or virtual installation. Includes notes for KVM, Xen or ARM single-board computers.
How to use Kronometrix
You have Kronometrix running, then what? A follow-up, step by step guide how to use Kronometrix: create new user accounts and data subscriptions, and start provisioning data.
Update your installation
Keep up your installation with latest security updates and patched. A short guide how you should maintain your Kronometrix installation.
Production issues
Find answers to the most immediate questions about running Kronometrix data fabric in production environments using KVM, Xen or ARM single-board computers.
Smart Alarms
Understand how Kronometrix will act and notify you when something goes wrong. Learn how to check if your data arrives in time and setup smart alarms.
Industrial IoT
If you plan running Kronometrix on Raspberry PI computers, check to see what single-board configurations are supported, how to get started, configure and use the software.
Write a new recorder
Start to record your own data. Write a new data recorder and learn how you can get started with Kronometrix Data Recording module and K1 IoT gateway.